Customer Care Skills

Selling is competitive, and even the most experienced salespeople can hone their skills for more effective results. This 2 day workshop identifies participants’ existing skills and builds on them, as well as incorporating up-to-date proven sales methods.

This bespoke course is designed to prepare new line managers for the challenge of appraisal and performance management, and as a refresher and skill-building course for existing managers and HR professionals.

We’ve all had situations at work where we could benefit from more confidence. With this one-day workshop course you will learn the tools and techniques you need to stay assertive and avoid passive or aggressive behaviour.

Sometimes it’s not easy to get your point across. This course is designed to help you communicate more effectively and write with accuracy, style and impact.

Managers and Team Leaders often want to progress in their career, but what does that mean in practice? This ia a 1 day course examines career development, tools and techniques for getting ahead and how to develop a personal action plan.

Effective coaching can bring out the best in your staff and enable them to achieve more and grow their skills. This course is designed to offer one-to-one training to help learners become more confident and skilled at coaching and get the best from their teams.

Better communication gets better results, and in this two-day workshop course you will gain the opportunity to consider your personal communications style and ways to adapt and improve it with useful tools and techniques.

Creativity drives innovation, and in this course you have the opportunity to reimagine your problems and discover untold possibilities. With a one-to-one approach, this course shows you how to engage your mind and turn your ideas into results.

Holding people’s attention when making presentations isn’t always easy, nor is staying calm and confident in front of an audience. This two-day workshop course will provide individuals with the tools they need to deliver clear, concise and engaging presentations that get their message across, while helping them to manage their nerves.

For managers and those in HR, a clear understanding of employment law is a vital part of their role. This one-to-one course will cover a wide range of current legislation and review how these laws apply to the workplace.

Stepping up to a management position can be an intimidating challenge, and new managers need a broad range of skills to be truly effective. This course delivers the knowledge and understanding that makes a great manager.

This two-day workshop is designed for those who are required to influence others during the course of their working day. With a highly interactive design, the course looks at your own personal persuasion style and how it affects others, before helping you to develop a strategy that will improve your communication and help you to achieve your ideal outcome.

This interactive two-day workshop is designed for anyone working within a project team, and will equip them with the general project management skills to help them anticipate and manage problems, and ensure that projects are delivered on time and to budget. The course combines study of project theory and terminology with a number of practical exercises using proven project management techniques. The course covers everything from project initiation, estimating and planning, to human factors, project execution and standard methods.

Meetings are a fact of life for most people during the working day, and this one day workshop is designed to help participants to make productive use of these meetings, and to take part in a meaningful way. During the course, attendees will gain experience of taking on different roles in each meeting, and learn effective presentation skills and techniques, as well as key skills for chairing meetings and dealing with challenging situations.

Change is the only constant, so the saying goes, and for managers, it is a fundamental challenge of their role. This interactive course teaches the principles, the tools and the skills needed to manage moments of change that can make or break an organisation.

Disciplinary matters and employee grievances demand clear understanding of the laws, regulations and issues they raise. In this two-day workshop class, you will receive clear guidance on relevant law as well as practical advice regarding what can be a sensitive issue.

Disciplinary situations happen, and they need to be handled properly, both in terms of the law and the individual. This one-day interactive workshop covers the topics you need to manage these difficult situations, as well as providing a safe and confidential forum for discussion and role-play.

Getting the best from your team and finding new talent is an ongoing challenge for managers, and in this 2-day workshop we will explore managing that talent at every stage of the employment process.

Mentoring helps your team to grow into their roles and build their skills and confidence, and a skilled mentoring process can deliver great results for your organisation. This 1-day workshop covers all you need to know to mentor and develop your employees effectively.

The art of negotiation is vital for the modern business, and in this two-day workshop you will learn how to plan, build rapport, state your position and agree compromise confidently.

The recruitment process is complex and crucial to your business, so knowledge of employment law and the recruitment process is vital. This two-day workshop course takes you through the things you need to know to deliver fair, legal and successful recruitment selection.

Stress in the workplace, when handled effectively, can be a great motivator for improved performance and achievement, but for many it is a cause of distress and a threat to their work, health and productivity. In this course, we look at the causes and nature of stress as well as how to become aware of your own stress levels and manage them. The course looks at the role of assertiveness in stress management, as well as how to deal with conflict and make yourself more resistant to stress.

Effective management demands a wide range of skills, and this 2 day course covers all the basics. It’s ideal for new managers or those with little formal management development, as well as those aspiring to management.

Not enough hours in the day? In this practical one-day workshop, you will learn valuable tools, tips and techniques in time management as well as learning how to prioritise effectively, find a healthy work/life balance, and rediscover your own approach to your workload.

This course is ideally suited to people who are new to the training field or who have had no formal training and would benefit from understanding the training cycle, in particular the design and delivery stages. It will provide a practical introduction to training.

For anyone responsible for the delivery of on-the-job, one-to-one or small group occupational training, the need for practical skills in teaching and understanding the theory and process behind it is essential. In this course, participants will present a prepared short training session, which will be followed by study of the need for training within an organisation, a look at teaching theory, and a step-by-step illustration of how to deliver training successfully.