ISO 9001:2015 Foundation (Quality Management Systems)

Overview

Ideal for auditors, consultants, employers and managers, this course provides the required knowledge to understand ISO 9001 and the basic concepts and terminology around quality management.

The course is delivered in an engaging and interactive manner, introducing learners to the benefits that integrating the ISO 9001:2015 standard can bring. As this standard becomes the minimum expectation for quality systems, taking part in this course is an evermore worthwhile investment.

Aims and Objectives

This course aims to provide students who have an existing, basic knowledge of, or experience in, quality management with an understanding of the management systems approach and the requirements of ISO 9001, and to provide a basis for students who wish to go on to complete other QMS Auditor Training courses.  It is useful though for anyone, whether an auditor, auditee, consultant, implementer or manager who wishes to understand ISO 9001:2015.

Duration

This is a one day course.

Prerequisites

Students that they are expected to have the following prior knowledge before attending the course:

Management systems:

• The Plan, Do, Check, Act (PDCA) cycle
• The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continual improvement.

Quality management:

• The fundamental concepts and the seven quality management principles (see ISO 9000) of Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-Based Decision Making and Relationship Management.
• The relationship between quality management and customer satisfaction.

The commonly used quality management terms and definitions (see ISO 9000):

•  If you have a copy of ISO 9001:2015 please bring this with you to the classroom-based course.

Who Should Attend

Those requiring an introduction to the ISO 9001 family of standards, especially those involved in the design, implementation and management of a QMS.

Content

The ISO 9001 2015 QMS Foundation course is designed to be as interactive as possible, focusing on exercises that allow delegates to experiment with ideas and reach their own conclusions.

The course looks at the history and strategic aspects of ISO 9001 before looking at interpretations of its various requirements.

Subjects covered include:

• The structure of Annex SL
• How ISO 9000, 9001 and 9004 fit together as standards
• The context of an organisation
• How Quality Management systems can benefit a business or organisation
• The process of implementing and maintaining a Quality Management System
• Key definitions contained within ISO 9000
• The structure and seven principles of ISO 9001
• Internal and external interest patterns
• Risk-based thinking and potential for improvement.

Course Benefits

After successful completion of this course, learners will be able to understand and explain the purpose and benefits of Quality Management, as well as the structure and content of ISO 9001.

Certification

Each learner will receive a certificate which will be certified by the International Register of Certified Auditors.

Those requiring an introduction to the ISO 9001 family of standards, especially those involved in the design, implementation and management of a QMS.

CQI IRCA requires that we inform students that they are expected to have the following prior knowledge before attending the course:

Management systems:

• The Plan, Do, Check, Act (PDCA) cycle
• The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continual improvement.

Quality management:

• The fundamental concepts and the seven quality management principles (see ISO 9000) of Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-Based Decision Making and Relationship Management.
• The relationship between quality management and customer satisfaction.

The commonly used quality management terms and definitions (see ISO 9000):

• ,If you have a copy of ISO 9001:2015 please bring this with you to the classroom-based course.